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When Enterprise Server is connected to MariaDB, you may find exceptions in Enterprise Server log files saying “Too many connections”.
Follow these steps to fix the issue:
* Open MariaDB home directory,
C:/Program Files/MariaDB 5.5
(or)
C:/Program Files (x86)/MariaDB 5.5
* Open “data” directory
* Edit “my.ini” file
* In my.ini file under [mysqld] add
max_connections=1000
max_user_connections=200
Restart MariaDB.
Courtroom Server by default creates plain connections (non-SSL) to decrease communication load between Courtroom Server and Enterprise Server, as many Courtroom Servers are connected to internet with dial-up connections.
To enable Courtroom Server to establish secured connection to Enterprise Server, use the following steps:
* Close Courtroom Server
* Goto Courtroom Server’s installation folder (default – C:\Program Files (x86)\LegalCraft\Courtroom Server or C:\Program Files\LegalCraft\Courtroom Server)
* Open the file server.props from the installation folder using any text editor
* There will be a line
server.DialupConnection=true
Change it to
server.DialupConnection=false
Save and close the file.
Start Courtroom Server and it will … Continue Reading
Transcend Suite log files can be found at the following locations (assuming default installation path):
Courtroom Server:
C:\Program Files (x86)\LegalCraft\Courtroom Server\Log
If Courtroom Server is not run as Administrator, log files can be found at the following path:
C:\Users\<<UserName>>\AppData\Local\VirtualStore\Program Files (x86)\LegalCraft\Courtroom Server\Log
Enterprise Server:
C:\Program Files (x86)\LegalCraft\Enterprise Server\Log
If Enterprise Server is not run as Administrator, log files can be found at the following path:
C:\Users\<<UserName>>\AppData\Local\VirtualStore\Program Files (x86)\LegalCraft\Enterprise Server\Log
Web Enterprise Manager:
C:\Program Files (x86)\LegalCraft\Enterprise Server\EMLog
Transcend (Windows version):
%appdata%\LegalCraft\Logs
Transcend Mac version:
~/Library/Transcend/Log
Perform the following steps to get log files of iTranscend (iOS) application:
Launch iTranscend application on your device (iPad or iPhone)
On the CaseStore screen, choose Actions button on right top
Choose “Manage Support Logs” item from the action sheet
You will get list of available support logs on the device (the current log file will be displayed in Blue)
Select the required support logs by tapping on the file name
Tap on the EMail button on right top of the popover
Mail application will be launched with the selected log files compressed and attached to the mail.
Note: Please check the log files for any confidential … Continue Reading
If you have the installer executable (Transcend-3.7.2.15.exe), then you can get the MSI by using command prompt. Use the following steps (Transcend version 3.7 and above only):
Launch command prompt by running CMD.EXE
Move to the location of the Transcend setup file (ex: CD C:\Installations)
Run Transcend setup with the following command:
Transcend-3.7.2.15.exe /Extract
The above command extracts the Transcend MSI and all dependencies the a folder “Files”. It contains “LegalCraft Transcend.msi” which is the main Transcend installer.
Problem: Transcend is taking more time to login to Enterprise Server
Applies to: Transcend 3.0 and above
Solution:
Unblock EDS port (default: 7883)
Enterprise Server 3.0 comes with another built-in server, Enterprise Document Server (EDS), which off-loads handling of documents related operations and some other tasks from Enterprise Server. EDS runs on 7883 by default (this port can be configured using Enterprise Server’s UI).
When Transcend tries to login to Enterprise Server, they will try to connect to EDS also. Administrator need to unblock the port for Transcend to connect and get data from EDS. If the port is blocked, Transcend will take more time … Continue Reading
This is an issue with MS SQL Server time zone set to ISO 8601 format. To resolve this issue, please follow these steps:
Close Courtroom Server (if it is already running)
Go to Courtroom Server’s installation folder (default: “C:\Program Files\LegalCraft\Riverlex Courtroom Server” or “C:\Program Files (x86)\LegalCraft\Riverlex Courtroom Server” for Windows 64-bit)
Locate and edit the file server.properties
Paste the following line at the end of the server.properties file:
server.ISO8601Time=true
Run Courtroom Server and create realtime session and start the session. It should start without any problem.
I have imported a transcript to Transcend (when connected to Enterprise Server). If I reopen the case, I can no longer see the imported transcript.
This kind of behavior will be there when the CaseStore is created with “Enable Transcript Level Security” enabled. When a transcript is imported, it will be shown to the user just to cross-check whether everything is imported properly. When Transcript Level Security is enabled, imported transcripts are not given access to anybody. After importing the transcript, use the following steps:
