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Realtime text lost after end session

KVRN Kiran December 12, 2014 Realtime, Transcend Suite This page as PDF

Problem: After End Session is done in Courtroom Server, users connected to Enterprise Server is getting a blank transcript while opening transcript

Reason: This is an issue due to Windows User Access Control (UAC) settings. When Enterprise Server is run as normal process, Windows does not allow Enterprise Server to write anything to the installation folder of Enterprise Server, rather creates files in user’s profile folder.

Resolution: Always run Enterprise Server as administrator. To do this, right click on Enterprise Server icon and choose Run as Administrator.

Line breaks are missing in realtime stream

LegalCraft July 30, 2012 Courtroom Server, Realtime This page as PDF

The root cause for this issue is missing timestamps from Cast CATalyst or from Total Eclipse and entire realtime text appears in the same line.  Please enable timestamps while sending the feed to Courtroom Server.  If it is not possible, follow these steps to fix the problem:

  • Close Courtroom Server
  • Open server.props file from Courtroom Server installation folder using Notepad (by default C:\Program Files\LegalCraft\Riverlex Courtroom Server)
  • At the end of the file, add the following line:

server.isTimestampExists=false

  • Save and close the file

Run Courtroom Server and everything will be fine.