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Perform the following steps to get log files of iTranscend (iOS) application:

Launch iTranscend application on your device (iPad or iPhone)
On the CaseStore screen, choose Actions button on right top
Choose “Manage Support Logs” item from the action sheet
You will get list of available support logs on the device (the current log file will be displayed in Blue)
Select the required support logs by tapping on the file name
Tap on the EMail button on right top of the popover

Mail application will be launched with the selected log files compressed and attached to the mail.

Note: Please check the log files for any confidential … Continue Reading

If you have the installer executable (Transcend-3.7.2.15.exe), then you can get the MSI by using command prompt. Use the following steps (Transcend version 3.7 and above only):

Launch command prompt by running CMD.EXE
Move to the location of the Transcend setup file (ex: CD C:\Installations)
Run Transcend setup with the following command:

Transcend-3.7.2.15.exe /Extract

The above command extracts the Transcend MSI and all dependencies the a folder “Files”. It contains “LegalCraft Transcend.msi” which is the main Transcend installer.