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Follow these steps to uninstall Enterprise Server patch:

* Close Enterprise Server
* Launch command prompt as administrator
* Go to Enterprise Server installation folder
* Locate file with UnPatch{VersionNumer}.bat file
* Run it

Choose Yes to proceed with patch uninstallation

Once the batch file terminates, run Enterprise Server as administrator.

Note: Never run the patch file from Windows Explorer.

This exception is thrown when database insert query has an entry with more than 4mb(default) size.

Fix:
Increase the size of “Max_allowed_packet” to (more than 4mb) say 10 mb in “my.ini” file

“my.ini” file exists at C:\Program Files (x86)\MySQL\MySQL Server 5.1.

Problem: After End Session is done in Courtroom Server, users connected to Enterprise Server is getting a blank transcript while opening transcript

Reason: This is an issue due to Windows User Access Control (UAC) settings. When Enterprise Server is run as normal process, Windows does not allow Enterprise Server to write anything to the installation folder of Enterprise Server, rather creates files in user’s profile folder.

Resolution: Always run Enterprise Server as administrator. To do this, right click on Enterprise Server icon and choose Run as Administrator.

Problem: Transcend is taking more time to login to Enterprise Server

Applies to: Transcend 3.0 and above

Solution:

Unblock EDS port (default: 7883)

Enterprise Server 3.0 comes with another built-in server, Enterprise Document Server (EDS), which off-loads handling of documents related operations and some other tasks from Enterprise Server.  EDS runs on 7883 by default (this port can be configured using Enterprise Server’s UI).

When Transcend tries to login to Enterprise Server, they will try to connect to EDS also.  Administrator need to unblock the port for Transcend to connect and get data from EDS.  If the port is blocked, Transcend will take more time … Continue Reading

Following are the list of parameters supported by Transcend installer/uninstaller (version 3.5 and above only):

Install:

msiexec /i “msi path” [PIDKEY=key] [WORDPLUGIN=YES|NO]

PIDKEY – Transcend license key
WORDPLUGIN – If supplied, it decides whether LegalCraft Transcend Word Plugin should be installed or not

Silent installation can be performed by adding /quiet paremeter (standard MSI property)

msiexec /quiet /i “msi path” [PIDKEY=key] [WORDPLUGIN=YES|NO]

Uninstall:

msiexec /x “msi path” [REMOVEDATA=YES|NO] [REMOVESETTINGS=YES|NO]

REMOVEDATA – If supplied, decides whether user data should be deleted or not.
REMOVESETTINGS – If supplied, decides whether Transcend settings to be deleted or not

Caution: Deleting User data or settings cannot be undone.

/quiet parameter is supported during uninstallation also

All keys … Continue Reading

The root cause for this issue is missing timestamps from Cast CATalyst or from Total Eclipse and entire realtime text appears in the same line.  Please enable timestamps while sending the feed to Courtroom Server.  If it is not possible, follow these steps to fix the problem:

• Close Courtroom Server
• Open server.props file from Courtroom Server installation folder using Notepad (by default C:\Program Files\LegalCraft\Riverlex Courtroom Server)
• At the end of the file, add the following line:

server.isTimestampExists=false

• Save and close the file

Run Courtroom Server and everything will be fine.

Follow these steps to install Transcend on Mac machine:

• Download the Transcend DMG file from LegalCraft Download center

• Press Apple + Space and type Applications in the spotlight

• Choose Applications folder from the drop-down list

• Open the downloaded Transcend DMG file by double clicking the file

• Sometimes, this will create a mounted folder on the Desktop named “Disk Image”.  Open the “Disk Image” folder

• Drag-drop the Transcend.app file to Applications folder

• Once the file is copied, press Apple + Space and type Transcend the spotlight

• Choose Transcend from the drop-down list

Courtroom Server:

Minimum Configuration:

– Any PC with a Network Adapter
– 2 GB RAM, 2 GHz processor speed
– Windows XP Service Pack 3.

Recommended configuration:

– Intel Core2 Duo, 2 GHz processor speed or more
– 2GB DDR2 RAM or more

– Hard Drive free space – 300 MB or more

– 100 Mb/s NIC
– Windows XP (Service Pack 3)/Windows Vista/Windows 7/Windows 8/8.1

Enterprise Server:

Minimum Configuration:

– Intel Xeon, 1.4 GHz processor speed
– 4 GB DDR2 RAM
– Hard Drive free space – 1 GB
– 100 Mb/s NIC
– Windows XP with Service Pack 3

Recommended Configuration:

– Intel Xeon processor (dual or quad core), 2.0 GHz or faster processor speed

– 4GB DDR2 … Continue Reading

Windows 2000 and later do not allow any ActiveX control to be replaced when in use. iTranscend is an ActiveX control. If Windows considers the ActiveX control to be in use, you will receive the above message.

Generally, you can safely ignore this message (by choosing No) and continue with your work. If this message persists, restart your computer.